ARC Pointe offers outsourced management of your customer care that allows a shift in focus from human resources management to customer loyalty management. The healthcare sector has turned to outsourcing to align customer support operations with customer demand. In an increasingly competitive market, customer interaction is the most tangible differentiator of companies.

ARC Pointe Call Center has the experience and history of providing consistent superior CSAT scores in the health care sector.  As an outsourcing provider, we have the combined depth and knowledge, customer experience and quality of offerings that our experience provides.

We not only understand your industry but also understand your customer.

  • Health Care Providers
  • Coverage Authorizations
  • Program Enrollments
  • Account & Billing Inquiry
  • Network Provider Locator