Technology Call Center Outsourcing
ARC Pointe technology specialists provide business process outsourcing (BPO) solutions that can drive sales, lower your costs and increase customer satisfaction. Common customer support types include product technical support, warranty and service calls, warranty sales, rebate calls, product repair or returns management, and corporate help desk calls.
ARC Pointe has a proven track record of fulfilling the expectations of an ever-connected customer base.
Our goals and focus is on FCR, utilizing a process to quickly identify and escalate more complex issues. We’ll also identify additional products and/or services that might fit your customers’ needs. Ultimately increasing your overall customer satisfaction rates, while creating up-sell opportunities.
- Computer OEM
- Hardware Peripherals
- Software Providers