Help Desk / Technical Support
A quick glance around and you’ll notice how much we depend on technology. Smartphones, digital pictures, online banking and social networking are just a few that come to mind. As a society, we have an ever-increasing dependence on technology and with that comes the need for customer care for technology consumers. The quality of help desk / technical support they receive is just as important as the quality of the product itself and is critical in maintaining customer satisfaction and loyalty.
In today’s competitive marketplace, the frustration produced by long hold times, and incomprehensible or incompetent support staff can quickly result in lost customers and lost revenue.
ARC Pointe virtual call center solutions offer a full range of support, from tier-1 handling of common issues to multiple-tier support applications. We are well versed in building and integrating single as well as multi-tiered help desk / technical support solutions. In either environment, the results are satisfied customers, reduced service costs and an increase in the lifetime value of your customers.
Our help desk / technical support experience includes virtually all areas and applications, including:
- Tier 1 and 2 troubleshooting
- Software support
- Internet service problems
- Computer hardware support
- Corporate help desk support
- Warranty or post-warranty support