Customer Service Archives

Published On - August 3, 2022

Call Center Solutions for Startups

Whether you’re starting a new company or expanding an existing one, there are several options when it comes to setting up a call center. Call centers are used by businesses to handle customer service calls. Cloud Contact Centers and On-Premise Call Centers There are two main types of call cent...

Published On - August 28, 2018

Kattia Bolanos Customer ServiceTags: Customer Service

Customer Service: Little Things. Big Difference

EXCELLENT CUSTOMER SERVICE The experience that a customer receives from a company will extend well beyond the purchase. It will relate to the ongoing experience the customer has with the products or services purchased. More than that, there will be times when a customer needs to contact a call cente...

Published On - April 5, 2018

Kattia Bolanos customer careTags: customer care, Customer Service, customer support

GETTING THE MOST FROM THE VOICE OF THE CUSTOMER

Customer Care Support There are few things that can impact the success of your business more significantly than customer care. When customers are satisfied or even happy with their experience with your company, they may return as a repeat customer and may tell friends about their experience. On the ...

Published On - May 13, 2017

Kattia Bolanos Call Center, customer care, Customer Service, Customer SupportTags: Customer Service

FOUR WAYS TO GENERATE KNOWLEDGE FROM CUSTOMER SERVICE INTERACTIONS

When you put a customer service team in place, you do so because you want the people that come into contact with your business to have an exceptional experience. You know that outstanding customer service support is the only way to make your business stand apart from the competition. If you aren’t...

Published On - May 13, 2017

Kattia Bolanos Customer ServiceTags: Customer Service

CUSTOMER SERVICE FEEDBACK

FIVE SOURCES OF EFFECTIVE CUSTOMER SERVICE FEEDBACK How do you know that your customer service support team is providing your customers with quality care? If you do not implement a system for retrieving feedback from your clients and customers, you won’t know if your business is exceeding customer...

Published On - May 13, 2017

Kattia Bolanos Customer ServiceTags: Customer Service

TIPS FOR PROVIDING QUALITY CUSTOMER SERVICE

The Importance of Quality Service Customer service support has become an essential part of what determines the success or failure of a business in today’s increasingly interconnected world. With so much information and so many options available for the modern consumer, particularly with the wi...

Published On - May 13, 2017

Kattia Bolanos Customer Support, Help desk supportTags: customer care, Customer Service, help desk support

CUSTOMERS EXPECT A SPEEDY REPLY TO THEIR TECHNICAL ISSUES

When a customer calls help desk support with a problem, the one thing they want is a quick and effective resolution. Any type of error, breakdown or interruption in their workflow is frustrating and can have serious consequences for their career or personal life. Their stress must be met with genuin...

Published On - May 13, 2017

Kattia Bolanos Customer Support, Help desk supportTags: Call Center, Customer Service, help desk support

BEST PRACTICES FOR DELIVERING OUTSTANDING TECHNICAL PRODUCT SUPPORT

Outstanding Technical Product Support Technical support is a crucial component of any business where customers frequently need to seek answers or assistance with computer or technical products. To deliver the utmost quality to your customers, it’s important that your help desk support is prov...

Published On - May 13, 2017

Kattia Bolanos Customer ServiceTags: Customer Service

A TRIBUTE TO 5 CUSTOMER SERVICE GURUS

A TRIBUTE TO 5 CUSTOMER SERVICE GURUS I’ve worked in the call center and customer service industries for a long time, and throughout my career have attended more than my share of conferences. Over the years, I’ve noticed something striking: every once in a while, a conference speaker is utte...

Published On - May 11, 2017

Kattia Bolanos Customer ServiceTags: customer care, Customer Service

CUSTOMER SERVICE AND THE GOLDEN RULES

Customer Service Golden Rules No matter what type of industries or environment you work in, providing good customer service can make or break a business. To be a successful business you need customers, and the only way to retain customers is to ensure that they are treated with the utmost respect an...

Call Center Solutions for Startups

Customer Service: Little Things. Big Difference

GETTING THE MOST FROM THE VOICE OF THE CUSTOMER

FOUR WAYS TO GENERATE KNOWLEDGE FROM CUSTOMER SERVICE INTERACTIONS

CUSTOMER SERVICE FEEDBACK

TIPS FOR PROVIDING QUALITY CUSTOMER SERVICE

CUSTOMERS EXPECT A SPEEDY REPLY TO THEIR TECHNICAL ISSUES

BEST PRACTICES FOR DELIVERING OUTSTANDING TECHNICAL PRODUCT SUPPORT

A TRIBUTE TO 5 CUSTOMER SERVICE GURUS

CUSTOMER SERVICE AND THE GOLDEN RULES

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