The right leadership makes all the difference.
Achieving ARC Pointe’s vision of being the leading integrated, global BPO provider, and being able to continually enrich our clients’ value propositions, begins with the focused leadership of our experienced executive team.
Through combined expertise and dedication to our vision, ARC Pointe’s leaders look to change the face of business process and contact center outsourcing.
Miguel is the Chief Financial Officer at ARC Pointe. With more than 18 years in the accounting and financial planning arenas, he has principal responsibility for Finance, Human Resources, and Facilities. In this role, Miguel provides strategic financial direction for the company and oversees all accounting, financial planning, budgeting, facilities and risk management activities.
Al Cuccinelli is President and Chief Executive Officer of ARC Pointe and its subsidiary APPSSA, a technology services company. He has devoted his career to the call center industry, having spent the last twenty-five plus years in a variety of leadership roles at several call center technology and outsourcing companies. Al has been the driving force behind the company’s consistent growth and success. Under his leadership, the company’s revenues have doubled. He is involved in all aspects of the business and is primarily responsible for developing strategic growth initiatives and directing the overall operations of the business. Al has been…
Angel P. Gillette
Position: COO & CTO
Angel has been with ARC Pointe since its inception and is now the COO/CTO. Prior to joining us, Angel held senior leadership roles with several outsourcing companies where he was charged with operational responsibility for over 5,000 call center agents. He joins us to ensure effective implementations and consistent daily operations of our call center operations. Angel also oversees the development and application of ARC Pointe’s technological initiatives and resources. Angel has several advanced degrees and certifications and has studied at the Technological Institute in Cartago, Costa Rica. He has an ISO Certification (as part of Verizon ISO Certification) and…