Call Center or Virtual Environment
Which is Best for Your Business Needs?
We do both physical and virtual contact centers exceptionally well.
We believe it is our unique culture and approach to nearshore and virtual call center solutions that resonates with our clients.
Our call center solutions help you reduce costs while still providing excellent service to your valued customers.
WHY CHOOSE ARC POINTE?
ARC Pointe’s nearshore call center solutions offer companies a wide array of features and benefits, with locations in the Dominican Republic, Panama and Nicaragua.
We do both physical and virtual contact centers exceptionally well. We're proud to serve as your one-stop provider for all of your BPO needs, whether you're looking for a physical center or interested in virtual staff.
"I have had the opportunity to work with ARC Pointe for over two years. During this time, we have hired many virtual assistants for our medical practice. ARC Pointe has been a pleasure to work with and the team is very responsive to our needs. I highly recommend them to any business owner in any field who needs a virtual assistant, especially if the services needed are bilingual and mission critical. “
Pain Care Physicians, PA
"ARC Pointe has been an excellent BPO partner. They have sourced us strong agents who form the core service group for us and have invested their time and effort to ensure success for our organization."
"Thanks for all of your hard work – it has been my pleasure to work with such a fantastic team. Luis in particular really proved himself to be a capable leader, and your QA team worked very diligently to ensure the agents were properly educated and trained. All of the agents on our account lived up to and surpassed expectations, and for that I am very grateful and wish you all the best of luck in your endeavors."
"I am writing to recommend the services of ARC Pointe Call Center Solutions. I have been using ARC Pointe for the last three years and have always been completely satisfied. They do an excellent job, are always professional and would recommend them to anyone in need of their services."
"ARC Point has assisted in the growth and development of our business for the better by doubling our booking percentages year over year. We have seen much progress since we’ve teamed up a little more than 2 years ago. You as well as your staff have moved mountains for me and nothing has ever been a problem. That level of service is top notch in my book. The dedicated team that works with us here at Bath Fitter is polite, professional and a huge asset to contributing to our overall yearly goal. By adding your group who are also bi-lingual, we can now communicate and market to a certain demographic we couldn’t before. They give 100% - 6 days a week and work very efficiently. I look forward in continuing our partnership and again thank you for the outstanding service."
"The service of ARC Pointe Group has been excellent and NeoLAB Convergence is pleased to provide a recommendation."
NeoLAB Convergence Inc.
"Working together with the team of experts from ARC Pointe gave us a chance to recognize their level of professionalism, deep knowledge of customer service and help desk processes, efficiency in meeting all our performance and quality requirements, and achieving maximum results. We recommend ARC Pointe as a highly professional and reliable partner for ensuring high performance and quality, as well as the stability of an entire operation."
"As the Director of Operations for Friend Finder Networks, I would like to offer this letter as a recommendation for ARC Pointe Call Center Solutions and testament to the fine work of Jim Rush. Average production between all language queues was 120% of goal, often reaching 150%. Quality average was 94% with hitting 100% often. It is not easy to calibrate a multi-language quality process. But Jim’s team could do it with ease. We have been extremely satisfied with their operation and fully recommend their services to any company that requires highly professional and reliable partners to implement large-scale strategic projects, and I look forward to continuing to work with them in the future."
Director of Operations
"Working together with the team at ARC Pointe gave us a chance to benefit from their level of professionalism, knowledge of the marketplace and efficiency in meeting all of our performance and quality requirements. We consider the overall result of our cooperation as very positive, and are highly satisfied with the level of quality, flexibility, collaboration, ease of communications and support from the ARC Pointe team. We’ve been able to build and maintain a strong collaborative process with them. Overall, ARC Pointe delivers real value for our organization and has enables us to remain competitive in an ever-changing marketplace."