We offer you our expertise in managing diverse inbound call center and outbound call center programs as a solution to your customer care needs.
There’s no longer a need for you to invest huge sums of dollars for facilities, equipment and personal up front.
ARC Pointe understands that cost is a critical factor in the decision to outsource, but as a value-added outsourcer, we place equal emphasis on value and cost.
ARC Pointe’s offshore call center solutions offer companies a wide array of features and benefits. With locations in the Dominican Republic, Panama, Nicaragua and the Philippines,
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We offer programs such as merchant acquisition, account receivables management and small balance collections.
Common customer care program types include product technical support, warranty and service calls, rebate calls, product repair or returns management, and corporate help desk calls.
ARC Pointe Call Center offers a broad range of customer care service including help desk/ technical support, chat/forum moderation, ticket sales, etc.
Consumers today expect “at the touch of a button” service, and ARC Pointe can connect with your patients who are in need of call center services for phone, chat, email and/or a combination of the three, including:
ARC Pointe call center solutions can help you reduce costs, improve customer satisfaction and loyalty, and strengthen your bottom line.
We provide business process outsourcing (BPO) solutions to bundled, wire-line, wireless, ISP and cable industries.
Companies that can successfully balance addressing customer needs and keeping costs down will emerge as profitable leaders.
ARC Pointe provides multi-channel customer service outsourcing to retail clients and their customers.