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Virtual Medical Assistant (VMA)

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What is a Virtual Medical Assistant?


Also known as VMA, a virtual medical assistant offers a cost-effective way for medical professionals to outsource routine administrative and clerical support. While they can’t draw blood or provide direct care to patients, a virtual medical assistant can help your practice in a variety of ways, including organizing patient schedules and managing billing processes. They can also help with administrative tasks such as document processing, insurance follow-up, making appointments, and providing customer service. With the assistance of our VMAs, you can lighten the workload for professionals in your office without sacrificing efficiency, accuracy, and HIPPA compliance. More and more medical professionals are turning to virtual medical assistants for administrative support. Learn what our VMAs do and how they can help your office run efficiently! See our areas of experience below.


Virtual Medical Assistant (VMA)


Our virtual medical assistants can serve as an extension of your practice.  We pride ourselves on contributing to the success of our clients by providing the following services:


  • Case management
  • New patient intake
  • Appointments
  • Procedure scheduling
  • Chart updates
  • Document processing
  • Imaging follow-up
  • Contact management
  • Insurance follow-up
  • Billing
  • HIPPA compliant
  • Bilingual reps

Improve Your Bottom-Line

We improve the efficiency, appointment show and prep completion rate, patient satisfaction, provider utilization and bottom-line of your practice.


The Benefits of Virtual Medical Assistant Services

Medical assistants traditionally operate in a clinical setting with direct access to the medical professionals they serve.


Advances in technology now offers your medical practice the alternative of hiring virtual medical assistant, freeing you from much of the expense that comes with on boarding new employees.  Virtual professionals have the knowledge and skillsets that you would expect from an office assistant working within your location.  They serve the same role but with a relationship that is more convenient to your practice.


Virtual Medical Assistant Statistics

The demand for virtual medical assistants is on the rise, as more healthcare providers realize the benefits they offer. According to recent statistics, the global market for virtual medical assistants is expected to reach over $1 billion by 2025. This growth is driven by factors such as the need for streamlined administrative processes, and the growing importance of patient-centered care.


Furthermore, studies have shown that practices utilizing virtual medical assistants experience significant improvements in productivity and patient outcomes. A survey conducted among healthcare providers revealed that 80% of respondents reported increased efficiency and reduced workload after implementing virtual medical assistants. Additionally, 90% of patients expressed satisfaction with their virtual interactions, citing convenience and accessibility as key factors.”


Why Hire ARC Pointe VMAs?

ARC Pointe  virtual medical assistants will streamline your office by handling your administrative duties.  Our  VMAs are thoroughly trained and have the expertise to handle everything from billing and case management to chart updates on your behalf.  We improve the efficiency as well as the bottom-line of your practice.

Experience In:


Everything your practice needs in a virtual medical assistant service

Our virtual medical assistant service delivers everything you’ll need, right out of the box. We do the hard work for our clients. We hired people who have worked in the medical field and know how to work in a virtual environment.


The pandemic taught us that business must adapt quickly to change; either adapt or fail.


Our mission at ARC Pointe is to offer healthcare providers a better way to unlock the potential of virtual medical assistants to improve the patient experience. We empower healthcare providers with a better way to care for your patient’s needs.


Get the Virtual Assistant that your company needs without compromising on quality. Look no further than ARC Pointe Call Center VA services and discover the benefits of hiring a Virtual Assistant in your Medical Practice.