Dominican Republic Call Center

Explore the strategic advantages of outsourcing to a Dominican Republic Call Center with ARC Pointe. Located on the island of Hispaniola, the Dominican Republic offers a highly educated workforce that understands North American culture and business, making it an ideal outsourcing destination.

As the Caribbean’s leading call center hub, it surpasses competitors like Jamaica in growth and contribution to the national economy, currently holding 40% of the DR’s total revenue. The sector not only supports significant employment, creating 22,000 jobs with the potential for 100,000 more within five years, but also offers substantial cost savings. Clients can enjoy up to 50% lower costs compared to U.S. rates without compromising on quality or language capabilities, thanks to the Dominican Republic’s advanced telecommunications infrastructure and bilingual support in English and Spanish.

Choose ARC Pointe for reliable, cost-effective call center services that deliver on quality and efficiency.

ARC Pointe has chosen the Dominican Republic for its call centers due to its exceptional english speaking capabilities and strong cultural alignment with the United States. The Dominican workforce is not only highly call center agents educated and skilled but also shares core American values like hard work and family, which enhances their customer care proficiency. The geographical proximity to the U.S. and the vibrant, dedicated labor pools in Santo Domingo and Santiago further support outstanding customer service, making the Dominican Republic an ideal location for call center operations.

While Spanish is the primary language in the DR, there are millions of fluent speakers of the following languages:

• English
• Portuguese
• French
• Italian

ARC Pointe capitalizes on the Dominican Republic’s diverse linguistic capabilities to swiftly integrate talented contact center professionals who not only speak various languages but also deeply understand customer cultures and expectations. Our call centers in the Dominican Republic are selected for their strategic location, robust economy, and skilled workforce, which together ensure high performance at lower costs. We pride ourselves on creating sophisticated, productive, and efficient environments that exceed the usual value expectations. Our commitment to diversity, exceptional performance, and ethical staffing practices enables us to offer cost-effective solutions that cater to a wide range of industries, ensuring superior customer service delivery efficiently.

At ARC Pointe, we customize our call center solutions to meet the specific needs of your business, offering significant cost and time savings. Contact us today to learn how our Dominican Republic outsourcing services can benefit your organization.