Health Care Provider Support
Healthcare Call Center Services – ARC Pointe offers outsourced management of your customer care that allows a shift in focus from human resources management to customer loyalty management.
Our Virtual Medical Assistants (VMA) have the experience to augment your internal onsite team.
The healthcare sector has turned to outsourcing to align customer support operations with customer demand. In an increasingly competitive market, customer interaction is the most tangible differentiator of companies. In a rapidly changing industry, ARC Pointe’s Virtual Medical Assistant programs deliver peace-of-mind assistance with a human touch.
We help our healthcare industry clients reduce costs while advancing patient care.
Consumers today expect “at the touch of a button” service, and ARC Pointe can connect with your patients who are in need of healthcare call center services for phone, chat, email and/or a combination of the three, including:
- Case management
- New patient intake
- Procedure scheduling
- Chart Updates
- Document Processing
- Imaging Followup
- Contact Management
- Insurance Follow-up
- HIPPA compliant
- Bilingual reps
ARC Pointe’s Virtual Medical Assistant programs consistently provide superior CSAT scores in the health care sector. As an outsourcing provider, we have the combined depth and knowledge, customer experience and quality of offerings that our experience provides.
We not only understand your industry but also understand your customer.
- Health Care Providers
- Coverage Authorizations
- Program Enrollments
- Account & Billing Inquiry
- Network Provider Locator
We have been supporting people across many different communications channels with ARC Pointe’s healthcare call center programs for more than 10 years. Starting with registered nurses in call centers and now utilizing doctors, nurses and other providers on the phone, over the Internet or via email.
Every time your phone rings and no one answers, your practice is losing an opportunity to gain a new patient or strengthen your relationship with an existing one. Missing just one call per day matters in this highly competitive marketplace.
Partnering with an ARC Pointe’s Virtual Medical Assistant program allows you to offer smart patient management solutions that nurture loyalty, generate referrals and improve office productivity.
Answering a patient’s call and handling it effectively is the key to delivering an excellent healthcare experience. Our healthcare call center representatives provide patients with quick, efficient, and comprehensive customer service, allowing them to be better informed and receive the care they need in a timely manner.
If you’re just beginning to consider healthcare call center services, we will walk you through the process. If you’re looking to make a change from a current vendor, we can assist with the transition. Everything we offer can be tailored to meet your requirements/needs.