High Performance Solutions

ARC Pointe Call Center Solutions provides high quality nearshore contact center solutions to clients in North America, Europe and the Pacific Rim.

From help desk support, outsourced customer care support, customer acquisition and customer retention, we can improve your effectiveness and efficiency.

Partnering with ARC Pointe take your business to the next level of performance.

Our contact center solutions are powered by our highly trained and motivated workforce, our state-of-the-art technologies and our unique network of nearshore and offshore contact centers.

By leveraging our contact center capabilities, we can help you:

 

Grow your customer base and expand to new markets

With ARC Pointe, our highly motivated and certified customer acquisition teams can grow your customer base and help you to expand to other markets.

Whether working in an inbound or outbound environment, our customer acquisition specialists use advanced call script and CRM technology to take full advantage of each contact.

ARC Pointe customer acquisition solutions include:

  • Inbound customer acquisition
  • Outbound customer acquisition
  • Lead generation and qualification
  • Account activation and management
  • Customer win-back

Resolve technical support issues – and keep customers loyal

ARC Pointe offers both Level 1 and Level 2 help desk/technical support for businesses with products/services to support.
APcallcenters Level 1 technical support specialists typically resolve 60 to 70% of the technical support requests that they receive during the 1st call, while our Level 2 specialists resolve a further 20 to 25% of their requests.

By incorporating online support tools such as live chat and email response, our help desk/technical support programs can address most support issues in a precise, timely and cost-effective manner.

Our help desk/technical support solutions include:

  • Installation support
  • User support
  • Troubleshooting

Drive more revenue from your customer base

With ARC Pointe’s “service driven sales” customer service model, we can drive more revenue from your customer base.

All of our customer care specialists pass a rigorous training program designed around customer service best practices.

We thoroughly train them in key skills such as rapport building and active listening; our specialists deliver the highest quality customer service available.

Moreover, they know exactly how, where and when to present customer-relevant up-sell and cross-sell opportunities.

We can also design your customer care function so that your most valuable and important customers always receive priority, extended or higher-level service.

Our specific customer care solutions include:

  • Order processing
  • General and billing inquiries
  • Reservation processing
  • Warranty assistance
  • Product registration