Healthcare Call Center
In an increasingly competitive market, customer interaction is the most tangible differentiator of companies.
In a rapidly changing industry, ARC Pointe’s healthcare call center programs deliver peace-of-mind assistance with a human touch.
We help our healthcare industry clients reduce costs while advancing patient care.
Consumers today expect “at the touch of a button” service, and ARC Pointe can connect with your patients who are in need of call center services for phone, chat, email and/or a combination of the three, including:
• Answering general patient Q&A
• Taking and scheduling future payments
• Making changes to billing or statement notifications
• Patient compliance and persistency
• Running your business in a HIPAA-compliant environment
ARC Pointe’s healthcare call center programs consistently provide superior CSAT scores in the health care sector.
As an outsourcing provider, we have the combined depth and knowledge, customer experience and quality of offerings that our experience provides.
We not only understand your industry but also understand your customer.
• Health Care Providers
• Coverage Authorizations
• Program Enrollments
• Account & Billing Inquiry
• Network Provider Locator
We have been supporting people across many different communications channels with ARC Pointe’s healthcare call center programs for more than 10 years.
Starting with registered nurses in call centers and now utilizing doctors, nurses and other providers on the phone, over the Internet or via email.
Every time your phone rings and no one answers, your practice is losing an opportunity to gain a new patient or strengthen your relationship with an existing one.
Missing just one call per day matters in this highly competitive marketplace.
Partnering with a ARC Pointe’s healthcare call center program allows you to offer smart patient management solutions that nurture loyalty, generate referrals and improve office productivity.
If you’re just beginning to consider outsourcing, we will walk you through the process. If you’re looking to make a change from a current vendor, we can assist with the transition.
Everything we offer can be tailored to meet your requirements/needs.