For the past dozen or so years, our centers have been located in the Caribbean and Latin America; the nearshore call center region. For our customer base, we believe with the existence of a quality labor pool, multi-lingual capabilities, the strong cultural affinity to the US and excellent telecommunication, the nearshore call center region is the best option.
ARC Pointe’s call center solutions offer companies a wide array of features and benefits. Our nearshore call center solutions help you reduce costs while still providing excellent service to their valued customers.
ARC Pointe offers bilingual call centers providing customer care support solutions in the most widely spoken languages in the U.S.; English and Spanish, enabling you to effectively respond to the specific needs of your customers. Additionally, our multilingual call centers offer French, German, Portuguese, Italian and Dutch language support.
The call center outsourcing industry is replete with companies who claim they are the best in the business and have the highest quality standards. So, what really makes a contact center truly stand out?
For ARC Pointe Call Center Solutions, we believe it is our unique culture and approach to the nearshore call center solutions market resonates with our current clients, allowing us to build long-term relationships. We have proven experience in providing the quality and professionalism required to succeed in this industry, but also demonstrate innovation and flexibility. More importantly perhaps, is our ability to deliver on their outsourcing goals and improve on their results with other outsourcers or in-house operations. Secondarily, the nearshore contact center solutions market offers an improved cost structure and much lower agent turnover.
ARC Pointe call centers solutions offer proven and reliable solutions, that combine the advantages of lower cost labor with the stateside strengths that for years have made ARC Pointe an industry leader in outsourced customer support, help desk support solutions and telemarketing services.
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