ARC Pointe outsourcing solutions help make variable the operating costs of customer care and mitigate the need to invest capital in building centers and hiring fixed cost resources. Common program types include merchant acquisition, account receivables management and small balance collections.
Customer interactions, whether through live-agent support, email or chat, are everyday occurrences in support of the financial services sector that we serve. Our customer care teams provide services designed to promote and advance the product and service offerings of our clients, helping them drive customer satisfaction and profitability.
- Retail Banks
- Mortgage Companies
- College Loan Funding
- Diversified Financial Institutions
- Insurance Companies