Every contact you have with your customer is an opportunity to build upon that relationship. At the center of a successful customer care strategy is the need to add value each time these communications occur. An effective customer service model can decrease your reliance on customer acquisition and grow your business in a more efficient fashion.

Optimizing each customer contact is the key. A well-handled complaint can actually become a positive experience in the eyes of the customer; an inquiry for information can be converted into a sale; and an account question can be an opportunity to add valuable information to your database. Customers find these types of interactions more customer focused and believe that the business has completely serviced their needs.

Customer care was once seen as a cost center – an expensive but inevitable overhead. We are changing this with customer care offerings that deliver tangible benefits in the form of stronger relationships, increased sales and extension of the lifetime value of your customers.

ARC Pointe Virtual Call Center Solutions focuses on enhancing the customer experience by providing consistent service delivery across all customer contacts. We service customers as they were our own and you will see this in the CSAT.

We all know that customers are the lifeblood of business. Without customers, no business can keep going, which is why having a solid customer care program should be an integral part of customer strategy.

ARC Pointe understands the value of good customer relationship and we know that deciding to have your customer service outsourced should not be taken lightly. With this in mind, we are willing to help our clients in every step of our customer care outsourcing process to assure them that their needs are carefully met. We can fully integrate online, mobile and landline communications in our customer care, based on your requirements.

Whether your operations are in Canada, Europe, the U.S. or anywhere in the world, ARC Pointe assures that your customers are handled competently, while maintaining your brand’s voice and culture to create a personal and aligned contact center.

Our customer care experience spans virtually all industries and applications, including: