Multilingual / Bilingual Call Centers – The ARC Pointe Difference – Agent Training & Certification To enforce high quality standards, our multilingual customer care agents are critically assessed in the interview process on their reading, writing, speaking and translation skills in both English and the language of the queue they will be working in. Neutral Accents The location of our centers and consistency of language being spoken ensures that we maintain accent-neutral queues in all languages in our multilingual call centers. Language Consistency In our multilingual call centers, agents converse with callers in one language throughout the duration of their shift, increasing the quality of each call through consistency of communication. Why Do You Need Bilingual Call Centers?

  • Spanish is the second most common language spoken in the United States after English
  • Hispanics are the fastest growing minority group in the United States
  • Spanish is the most widely taught non-English language in U.S. secondary schools and institutions of higher education.

With locations in the Dominican RepublicPanama, and Nicaragua, we can provide superior bilingual call center services to our clients.  ARC Pointe’s bilingual call center services, provide the capability to communicate in English and Spanish and will enable your business to experience opportunities in a range of markets and benefit from a higher customer acquisition rate.