The Nearshore Region
For the past dozen years, ARC Pointe nearshore call centers have operated from the Caribbean and Latin America, which is a region often referred to as CALA. Our locations are also a part of what the business world has now defined as “nearshore.”
If you’re familiar with the practice of offshore outsourcing to countries like India and the Philippines, you already have a good sense of what nearshore outsourcing is all about. Instead of working with countries that are far removed from the United States and struggling to find fluent English speakers to complete outsourced projects, companies are now outsourcing to countries that are closer physically and culturally to the U.S. Those countries near the shores of the United States now form the nearshore call center region.
American companies interested in outsourcing services to more affordable countries look for call center services that can offer the following:
- Short flight from major U.S. airports to the call center
- Ready supply of talented, bilingual workers
- Lower costs
- Understanding of North American culture and values
Nearshore call centers located in CALA meet all of those expectations. Many Caribbean and Latin American countries are less than a six-hour flight from the eastern coast of the United States. They’re also heavily populated with highly educated, culturally diverse workers who speak English, Spanish and many other languages fluently.
Nearshore Call Center Benefits
Nearshore call center solutions are in high demand today, and for many good reasons. The nearshore region boasts all of the following:
- Quality labor pool
- Strong cultural affinity to the U.S.
- Multilingual capabilities
- Excellent telecommunications infrastructure
These are the primary reasons we believe the nearshore call center region is the best option. Companies founded in the United States can use nearshore call center services to improve the overall quality and speed of services while cutting costs.
ARC Pointe is proud to play an integral role in the development of professional nearshore call center solutions. We also offer bilingual call centers capable of delivering language support in all of the following plus more:
We make working with a nearshore call center fast, efficient, and easy. The CALA region allows us to quickly assemble teams of well-trained professionals to complete a variety of tasks from customer care and technical assistance to telemarketing and other business processing.
Why ARC Pointe Call Center Solutions?
The call center outsourcing industry is replete with companies who claim they are the best in the business and have the highest quality standards. So, what really makes a contact center stand out? Our unique culture and approach to the nearshore call center market resonates with our current clients. Which in turn, allows us to build long-term relationships.
We have proven experience in providing the quality and professionalism that has led to our success. We have also demonstrated innovation and flexibility. We do what it takes to meet the needs of every client. We believe in maintaining open lines of communication for guaranteed transparency. More importantly perhaps, is our ability to deliver on the outsourcing goals of every client. We take the time to gain a thorough understanding of what our clients need to achieve in order to make nearshore outsourcing worthwhile. We have the education, experience, and resources needed to meet deadlines and hit milestones to the satisfaction of every client.
There are many nearshore call center services that can provide options priced lower than U.S. call centers with reduced agent turnover. What sets ARC Pointe ahead of the rest is a long history of proven results. We do more than talk. We deliver proven & reliable nearshore call center solutions. ARC Pointe Call Centers offer proven and reliable solutions for companies in a variety of industries. Combine the advantages of lower cost labor with a U.S.-owned and operated company, and you see why ARC Pointe is an industry leader in BPO solutions.