As the Director of Operations for FriendFinder Networks, I would like to offer this letter as a recommendation for ARC Pointe Call Center Solutions and testament to the fine work of Jim Rush. Average production between all language queues was 120% of goal, often reaching 150%. Quality average was 94% with hitting 100% often. It is not easy to calibrate a multi-language quality process. But Jim’s team could do it with ease. We have been extremely satisfied with their operation and fully recommend their services to any company that requires highly professional and reliable partners to implement large-scale strategic projects, and I look forward to continuing to work with them in the future.
Working together with the team of experts from ARC Pointe gave us a chance to recognize their level of professionalism, deep knowledge of customer service and help desk processes, efficiency in meeting all our performance and quality requirements, and achieving maximum results. We recommend ARC Pointe as a highly professional and reliable partner for ensuring high performance and quality, as well as the stability of an entire operation.
The service of ARC Pointe Group has been excellent and NeoLAB Convergence is pleased to provide a recommendation.
ARC Point has assisted in the growth and development of our business for the better by doubling our booking percentages year over year. We have seen much progress since we’ve teamed up a little more than 2 years ago. You as well as your staff have moved mountains for me and nothing has ever been a problem. That level of service is top notch in my book. The dedicated team that works with us here at Bath Fitter is polite, professional and a huge asset to contributing to our overall yearly goal. By adding your group who are also bi-lingual, we can now communicate and market to a certain demographic we couldn’t before. They give 100% – 6 days a week and work very efficiently. I look forward in continuing our partnership and again thank you for the outstanding service.
I am writing to recommend the services of ARC Pointe Call Center Solutions. I have been using ARC Pointe for the last three years and have always been completely satisfied. They do an excellent job, are always professional and would recommend them to anyone in need of their services.
Thanks for all of your hard work – it has been my pleasure to work with such a fantastic team. Luis in particular really proved himself to be a capable leader, and your QA team worked very diligently to ensure the agents were properly educated and trained. All of the agents on our account lived up to and surpassed expectations, and for that I am very grateful and wish you all the best of luck in your endeavors.
Working together with the team at ARC Pointe gave us a chance to benefit from their level of professionalism, knowledge of the marketplace and efficiency in meeting all of our performance and quality requirements. We consider the overall result of our cooperation as very positive, and are highly satisfied with the level of quality, flexibility, collaboration, ease of communications and support from the ARC Pointe team. We’ve been able to build and maintain a strong collaborative process with them. Overall, ARC Pointe delivers real value for our organization and has enables us to remain competitive in an ever-changing marketplace.