Industries

ARC Pointe Call Center Solutions offers a diversified mix of BPO expertise across various industries.

In today’s business world, streamlining operations and improving the effectiveness and efficiency of business processes are essential to success.

ARC Pointe offer companies a wide array of features and benefits that help you reduce costs while still providing excellent service to your valued customers.

Unlike other call center outsourcing companies, our call center solutions offer proven and reliable solutions, that combine the advantages of lower cost labor with the stateside strengths that for years have made ARC Pointe virtual call center solutions an industry leader in outsourced customer support, help desk technical support solutions and telemarketing services.

Many of the other call center outsourcing companies simply offer a reduced rate while sacrificing service.

ARC Pointe is a call center company who can improve your company operationally with call center campaigns that focus on greater efficiency, better customer service, advanced technology and streamlined processes at lower costs.

ARC Pointe call center outsourcing offers multilingual/ bilingual services, call centers inbound and outbound call centers in the most widely spoken languages in the U.S.; English and Spanish, enabling you to effectively respond to the specific needs of your customers.

Additionally our outsource call centers offer French, German, Portuguese, Italian and Dutch languages to support for all of your multi-national call center campaigns.

If you are interested in a call center company who consistently over-delivers on promises and offers the depth and breadth of services that you need, ARC Pointe is the answer.

Financial Services
We offer programs such as merchant acquisition, account receivables management and small balance collections.
Technology
Common customer care program types include product technical support, warranty and service calls, rebate calls, product repair or returns management, and corporate help desk calls.
Media & Entertainment
ARC Pointe Call Center offers a broad range of customer care service including help desk/ technical support, chat/forum moderation, ticket sales, etc.
Healthcare
Consumers today expect “at the touch of a button” service, and ARC Pointe can connect with your patients who are in need of call center services for phone, chat, email and/or a combination of the three, including:
Travel & Transportation
ARC Pointe call center solutions can help you reduce costs, improve customer satisfaction and loyalty, and strengthen your bottom line.
Communications
We provide business process outsourcing (BPO) solutions to bundled, wire-line, wireless, ISP and cable industries.
Utilities
Companies that can successfully balance addressing customer needs and keeping costs down will emerge as profitable leaders.
Retail
ARC Pointe provides multi-channel customer service outsourcing to retail clients and their customers.