For the past dozen our centers have been located in the Caribbean and Latin America. This is defined as the nearshore call center region.
This region has a quality labor pool and a strong cultural affinity to the US. The area also has multi-lingual capabilities and an excellent telecommunications infrastructure. These are the primary reason we believe the nearshore call center region is the best option.
ARC Pointe’s call center solutions offer companies a wide array of features and benefits.
Our nearshore call center solutions help you reduce costs while still providing excellent service to their valued customers.
ARC Pointe offers bilingual call centers providing customer care support solutions in the most widely spoken languages in the U.S.; English and Spanish. Additionally, our multilingual call centers offer French, German, Portuguese, Italian and Dutch language support.
The call center outsourcing industry is replete with companies who claim they are the best in the business and have the highest quality standards.
Why ARC Pointe Call Center Solutions?
So, what really makes a contact center truly stand out?
Our unique culture and approach to the nearshore call center market resonates with our current clients. Which in turn, allows us to build long-term relationships.
We have proven experience in providing the quality and professionalism that has led to our success. We have also demonstrated innovation and flexibility.
More importantly perhaps, is our ability to deliver on their outsourcing goals.
Secondarily, the nearshore contact center solutions market offers an improved cost structure and reduced agent turnover.
Proven & Reliable
ARC Pointe Call Centers offer proven and reliable solutions. Combining the advantages of lower cost labor with a US owned and operated company, have made ARC Pointe an industry leader in BPO solutions.
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