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Business Process Outsourcing
Business process outsourcing, also known as BPO, involves contracting the operations and responsibilities
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Nearshore Call Center
The Nearshore Region For the past dozen years, ARC Pointe nearshore call centers have operated from
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Virtual Call Center Solution
ARC Pointe’s Virtual Call Center Solution is a virtual employee-based model, built upon our many years
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Virtual Office Assistant
Virtual assistant services are becoming more in-demand as law firms and businesses in a variety of industries
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Multilingual / Bilingual Services
Why Do You Need a Bilingual Call Center? Spanish is the second most common language spoken in the US
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Customer Care
Every contact you have with your customer is an opportunity to build upon that relationship. At the center
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Virtual Medical Assistant (VMA)
What is a Virtual Medical Assistant? Also known as a VMA, a virtual medical assistant provides administrative and
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Help Desk Technical Support
If your organization’s product or services require in-depth technical support, you need experts that know how
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Translation Services
ARC Pointe provides full voice, chat, email and document translation services in over a dozen languages.