Multilingual / Bilingual Call Center Services
ARC Pointe is a leader in providing bilingual call centers (English/Spanish) and multilingual call centers for customer support and other outsourced services across, including voice, email, and online chat. When it comes to global call center outsourcing, we have the tools your organization needs to not only help your customers but also achieve your business goals.
Why Do You Need a Bilingual Call Center?
- Spanish is the second most common language spoken in the United States after English
- Hispanics are the fastest growing minority group in the United States
- Spanish is the most widely taught non-English language in U.S. secondary schools and institutions of higher education
Call Center Locations
With locations in the Dominican Republic, Panama and Nicaragua we can provide superior bilingual call center services to our clients. We offer a highly trained bilingual workforce with agents who speak accent-neutral American English and Latin-American Spanish. This helps you engage with your customers no matter where they live.
Call center outsourcing leads to higher levels of customer satisfaction and allows your company to be more productive and efficient when it comes to customer service.
ARC Pointe’s bilingual call center services provide the capability to communicate in English and Spanish and will enable your business to experience opportunities in a range of markets and benefit from a higher customer acquisition rate.
Our bilingual call center agents will help your business tap the $1.2 trillion U.S. Hispanic consumer market by building relationships through language and similar cultural experiences. You don’t need to be limited by the staff and space you have at your current location.
Global call center outsourcing enables your business to partner with a professional call center that empowers you to expand your offerings.
The ARC Pointe Difference is:
Agent Training & Certification – To enforce high-quality standards, our multilingual customer care agents are critically assessed in the interview process on their reading, writing, speaking and translation skills in both English and the language of the queue they will be working in.
Our call centers and the consistency of language being spoken ensure that we maintain accent-neutral queues in all languages in our multilingual call centers.
In our multilingual call centers, agents converse with callers in one language throughout their shift, increasing the quality of each call through consistency of communication.
Things You Must Do When Hiring a Multilingual Call Center Company
Multilingual call centers are important tools for businesses that operate internationally. They allow companies to communicate in multiple languages, which helps customers feel more comfortable using their services.
Choose a company that has experience working with international clients
Companies that specialize in providing multilingual call center services should have extensive experience working with international clients, as well as knowledge of the language barriers that exist between different cultures.
Ask them about their customer service record
Customer service is vital to the success of any business. In fact, according to research by the American Customer Satisfaction Index (ACSI), customer satisfaction is the number one factor influencing whether or not customers will recommend a brand to others.
Find out how many agents they employ
It’s important to find out how many agents a company has before you hire them. This will help you determine how much work they can handle. If you need more than 20 agents, then you should consider outsourcing.
Check whether they offer 24/7 support
Another thing to check is whether the company offers 24/7 customer service. This means that they will answer calls at any hour of the day or night.
Call Center Services for Spanish-Speaking Businesses
If you need to reach out to your Spanish-speaking customers, our Spanish call center service offers small business owners an affordable option for reaching out to their Spanish-speaking customers. You will be able to speak directly with your customers in their native tongue.
We’re here to help you with any questions you might have regarding your Spanish call center service. Our bilingual customer service representatives will be happy to assist you.