Virtual Call Center Setup Guide for Beginners A virtual call center is an online environment where customers can interact with agents via phone calls, chat, video conferencing, etc. In today’s world, businesses are looking for ways to cut costs while still providing excellent customer service. Wit...

Call Center or Virtual Environment? Call Center or Virtual Environment? Most businesses today understand the need and the value of working with a call center services partner. In most cases, physical contact centers and virtual environments perform the same functions on behalf of your business. Ther...