Call Center Archives

Published On - August 3, 2022

Call Center Solutions for Startups

Whether you’re starting a new company or expanding an existing one, there are several options when it comes to setting up a call center. Call centers are used by businesses to handle customer service calls. Cloud Contact Centers and On-Premise Call Centers There are two main types of call cent...

Published On - May 1, 2020

Kattia Bolanos Call Center OustsourcingTags: Call Center, call center outsourcing

CALL CENTER OUTSOURCING IN DOMINICAN REPUBLIC

Do you need to improve your Customer Support? If so, Call Center in Dominican Republic might be the perfect solution. For a business that conducts selling or customer service by phone, call center outsourcing can be very beneficial. Customer support is an essential part of any business, but it can a...

Published On - April 5, 2018

Kattia Bolanos Call CenterTags: Call Center

Monitoring Your Call Center Agents

Monitoring Your Call Center Agents If you are not monitoring the communications between your customers and your call center agents, you are not taking advantage of an excellent opportunity to learn what’s going on. Customer service satisfaction can be measured in a number of ways, but none are as ...

Published On - May 13, 2017

Kattia Bolanos Help desk supportTags: Call Center, Help desk, help desk support

DOES YOUR BUSINESS NEED HELP DESK TECHNICAL SUPPORT?

Does Your Business Need Help Desk Technical Support? If your business operates in a space that requires frequent online client interacts, such as selling products or services over the Internet, you may want to consider hiring a team to run a Help Desk. These employees, whether on site or virtual, ca...

Published On - May 13, 2017

Kattia Bolanos Customer Support, Help desk supportTags: Call Center, Customer Service, help desk support

BEST PRACTICES FOR DELIVERING OUTSTANDING TECHNICAL PRODUCT SUPPORT

Outstanding Technical Product Support Technical support is a crucial component of any business where customers frequently need to seek answers or assistance with computer or technical products. To deliver the utmost quality to your customers, it’s important that your help desk support is prov...

Published On - May 11, 2017

Kattia Bolanos Call CenterTags: Call Center

RUNNING A SUCCESSFUL CALL CENTER

RUNNING A SUCCESSFUL CALL CENTER If you have chosen to operate your own call center for your customer support or help desk, you’ve got to do it right. You’ll do nothing but waste time and money (and customers) if you do not take the time to implement policies and procedures regarding recruiting,...

Published On - May 11, 2017

Kattia Bolanos Call CenterTags: Call Center

EFFECTIVE CALL CENTER TRAINING

Effective Call Center Training “If you want a job well done its best to do it yourself.” We’ve all heard this adage and to some extent it is true but when it comes down to your business and managing your client relationships, can you really do it all? How do I make sure the relationships [...

Published On - May 11, 2017

Kattia Bolanos customer careTags: Call Center, customer care, Customer Service

COMPLAINTS – A TRUE GIFT FOR YOUR BUSINESS

COMPLAINTS A TRUE GIFT FOR YOUR BUSINESS Negative feedback is an aggravation for every business owner. Instead of treating a customer complaint as a negative, treat it as an opportunity to improve your business. Whether customers are complaining about your products, your services or your employees...

Published On - April 24, 2017

Kattia Bolanos Customer ExperienceTags: Call Center, customer care, Customer Service

HOW DO YOU WANT CUSTOMERS TO EXPERIENCE YOUR SERVICE?

Your Current Customer Experience Your customer support team may be available to answer phone calls from customers and to address their concerns. They may facilitate returns and exchanges, and they may offer helpful advice regarding how products work. However, factors related to the amount of time th...

Published On - April 24, 2017

Kattia Bolanos Customer ServiceTags: Call Center, customer care, Customer Service

7 WORST CUSTOMER SERVICE MISTAKES

Customer service is at the heart of every good business. No matter how good your product or service is, without customer loyalty, your business will never thrive. Unfortunately, many business owners have yet to realize this. Here are the worst mistakes that your company can make, and how to avoid th...

Call Center Solutions for Startups

CALL CENTER OUTSOURCING IN DOMINICAN REPUBLIC

Monitoring Your Call Center Agents

DOES YOUR BUSINESS NEED HELP DESK TECHNICAL SUPPORT?

BEST PRACTICES FOR DELIVERING OUTSTANDING TECHNICAL PRODUCT SUPPORT

RUNNING A SUCCESSFUL CALL CENTER

EFFECTIVE CALL CENTER TRAINING

COMPLAINTS – A TRUE GIFT FOR YOUR BUSINESS

HOW DO YOU WANT CUSTOMERS TO EXPERIENCE YOUR SERVICE?

7 WORST CUSTOMER SERVICE MISTAKES

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