SMART CALL CENTER SERVICES
We offer you our expertise in managing diverse inbound call center and outbound call center programs as a solution to your customer care needs.
OUTSOURCING CONSIDERATIONS
There’s no longer a need for you to invest huge sums of dollars for facilities, equipment and personal up front.
CHOOSE THE RIGHT PARTNER
ARC Pointe understands that cost is a critical factor in the decision to outsource, but as a value-added outsourcer, we place equal emphasis on value and cost.
WHY CHOOSE ARC POINTE?
ARC Pointe’s offshore call center solutions offer companies a wide array of features and benefits. With locations in the Dominican Republic, Panama, Nicaragua and the Philippines,

Looking for an outsourced call center?

ARC Pointe Call Centers Solutions

U.S. Owned and Operated

Industries

We offer a diversified mix of BPO expertise across various industries.
Financial Services
We offer programs such as merchant acquisition, account receivables management and small balance collections.
Technology
Common customer care program types include product technical support, warranty and service calls, rebate calls, product repair or returns management, and corporate help desk calls.
Media & Entertainment
ARC Pointe Call Center offers a broad range of customer care service including help desk/ technical support, chat/forum moderation, ticket sales, etc.
Healthcare
Consumers today expect “at the touch of a button” service, and ARC Pointe can connect with your patients who are in need of call center services for phone, chat, email and/or a combination of the three, including:
Travel & Transportation
ARC Pointe call center solutions can help you reduce costs, improve customer satisfaction and loyalty, and strengthen your bottom line.
Communications
We provide business process outsourcing (BPO) solutions to bundled, wire-line, wireless, ISP and cable industries.
Utilities
Companies that can successfully balance addressing customer needs and keeping costs down will emerge as profitable leaders.
Retail
ARC Pointe provides multi-channel customer service outsourcing to retail clients and their customers.