Based on your sales objectives and strategy, ARC Pointe Call Center Solutions has the expertise to design, build and manage customer acquisition & sales programs that enable you to meet and exceed your revenue targets.
The call center or contact center is an integral component of an effective sales and acquisition strategy. In today’s competitive business environment, organizations are required to engage with all potential customers through inbound and outbound communication using multiple channels.
No business can survive without a regular flow of new sales leads and customers. However, the constriction of marketing budgets has made the cost of obtaining each lead a vital issue. Even more important is the value each sale brings to the company.
A well-managed sales center can be a powerful and efficient tool for customer acquisition. ARC Pointe support your business in both inbound process and outbound process environments and in addition to telemarketing services.
Businesses around the world rely on ARC Pointe, for all-encompassing sales and customer acquisition services that nurture and strengthen customer relationships and promote revenue generation. Our multi-channel contact center can support the entire customer lifecycle, from lead generation to lead support, through both voice and non-voice customer interactions on online and mobile platforms.
Our services capitalize on each contact, whether a business customer or consumer, allowing us to analyze your customer database, assess operations and parameters, as well as provide more accurate targeting for future sales campaigns.
By tracking customer value over time against the cost of acquisition, we help you improve the quality of your sales processes while reducing the total cost of acquisition.
Our sales & acquisition experience spans virtually all areas, including:
- Inbound and outbound sales
- Order taking and fulfillment
- Lead generation
- Product information requests
- Subscription renewals
- Database cleaning and updating
- Up-sell and cross-sell programs
- B2C and B2B sales solutions