Based on your sales objectives and strategy, ARC Pointe Call Center Solutions has the expertise to design, build and manage customer sales & acquisition solutions that enable you to meet and exceed your revenue targets. No business can survive without a regular flow of new sales leads and customers. However, the constriction of marketing budgets has made the cost of obtaining each lead a vital issue. Even more important is the value each sale brings to the company.
A well-managed sales center can be a powerful and efficient tool for customer acquisition. We offer sales centers in both inbound process and outbound process environments and provide telemarketing services.
Our services capitalize on each contact, whether a business customer or consumer, allowing us to analyze your customer database, assess operations and parameters, as well as provide more accurate targeting for future sales campaigns.
By tracking customer value over time against the cost of acquisition, we help you improve the quality of your sales processes while reducing the total cost of acquisition.
Our sales & acquisition experience spans virtually all areas, including:
- Inbound and outbound sales
- Order taking and fulfillment
- Lead generation
- Product information requests
- Subscription renewals
- Database cleaning and updating
- Up-sell and cross-sell programs
- B2C and B2B sales solutions