Customer Service Archives

Published On - February 5, 2019

Improve Customer Service by Getting Back to Basics

Improve Customer Service Your team’s ability to serve your customers’ needs in a friendly, helpful way is imperative to your overall success and to the profitability of your company. Over the course of the day to day operations of your business, you may be focused on improving your produ...

Published On - August 28, 2018

Kattia Bolanos Customer ServiceTags: Customer Service

Customer Service: Little Things. Big Difference

EXCELLENT CUSTOMER SERVICE The experience that a customer receives from a company will extend well beyond the purchase. It will relate to the ongoing experience the customer has with the products or services purchased. More than that, there will be times when a customer needs to contact a call cente...

Published On - April 10, 2018

Kattia Bolanos Customer Service

Customer Isn’t Always Right for Your Company

Customer Isn’t Always Right for Your Company If you run a business in the service industry, there is no getting around dealing with customers. While outsourced call center solutions can take some of the pressure off of your staff, there are still times when that customer service is not going t...

Published On - May 13, 2017

Kattia Bolanos Call Center, customer care, Customer Service, Customer SupportTags: Customer Service

FOUR WAYS TO GENERATE KNOWLEDGE FROM CUSTOMER SERVICE INTERACTIONS

When you put a customer service team in place, you do so because you want the people that come into contact with your business to have an exceptional experience. You know that outstanding customer service support is the only way to make your business stand apart from the competition. If you aren’t...

Published On - May 13, 2017

Kattia Bolanos Customer ServiceTags: Customer Service

CUSTOMER SERVICE FEEDBACK

FIVE SOURCES OF EFFECTIVE CUSTOMER SERVICE FEEDBACK How do you know that your customer service support team is providing your customers with quality care? If you do not implement a system for retrieving feedback from your clients and customers, you won’t know if your business is exceeding customer...

Published On - May 13, 2017

Kattia Bolanos Customer ServiceTags: Customer Service

TIPS FOR PROVIDING QUALITY CUSTOMER SERVICE

The Importance of Quality Service Customer service support has become an essential part of what determines the success or failure of a business in today’s increasingly interconnected world. With so much information and so many options available for the modern consumer, particularly with the wi...

Published On - May 13, 2017

Kattia Bolanos Customer ServiceTags: Customer Service

A TRIBUTE TO 5 CUSTOMER SERVICE GURUS

A TRIBUTE TO 5 CUSTOMER SERVICE GURUS I’ve worked in the call center and customer service industries for a long time, and throughout my career have attended more than my share of conferences. Over the years, I’ve noticed something striking: every once in a while, a conference speaker is utte...

Published On - May 11, 2017

Kattia Bolanos Customer ServiceTags: customer care, Customer Service

CUSTOMER SERVICE AND THE GOLDEN RULES

Customer Service Golden Rules No matter what type of industries or environment you work in, providing good customer service can make or break a business. To be a successful business you need customers, and the only way to retain customers is to ensure that they are treated with the utmost respect an...

Published On - May 4, 2017

Kattia Bolanos Call Center, Customer Service, Help desk supportTags: help desk support

THE 4 KEYS TO KILLER HELP DESK SUPPORT

Help desk support is where people turn when they need assistance and with that, they expect for their issue to be resolved the first time they make contact. By resolving the issue the first time contact is made, the help desk is able to efficiently assist more customers in a short period of time. Cu...

Published On - April 24, 2017

Kattia Bolanos Customer ServiceTags: Call Center, customer care, Customer Service

7 WORST CUSTOMER SERVICE MISTAKES

Customer service is at the heart of every good business. No matter how good your product or service is, without customer loyalty, your business will never thrive. Unfortunately, many business owners have yet to realize this. Here are the worst mistakes that your company can make, and how to avoid th...

Improve Customer Service by Getting Back to Basics

Customer Service: Little Things. Big Difference

Customer Isn’t Always Right for Your Company

FOUR WAYS TO GENERATE KNOWLEDGE FROM CUSTOMER SERVICE INTERACTIONS

CUSTOMER SERVICE FEEDBACK

TIPS FOR PROVIDING QUALITY CUSTOMER SERVICE

A TRIBUTE TO 5 CUSTOMER SERVICE GURUS

CUSTOMER SERVICE AND THE GOLDEN RULES

THE 4 KEYS TO KILLER HELP DESK SUPPORT

7 WORST CUSTOMER SERVICE MISTAKES

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