If you own a company, customer service is paramount. Without customers, you have no company. What you may not know is how to provide exceptional customer support. If you have a computer or a mobile device, you have exciting, experienced customer service bloggers at your fingertips.
There are four bloggers who are turning the world of customer support on its head. These bloggers are not only writers, but also leaders in the customer support industry. Following the blogs of these professionals can only improve the service that you are currently providing and, in turn, your company as a whole.
1. Bill Quiseng
Bill is a fantastic blogger who specializes in the areas of front-line service and service leadership for management. This outstanding gentleman has over thirty years of experience in the resort and club management industry. Bill is presently a Marriott resort manager in Oahu, Hawaii.
Bill not only has experience in the service industry, but he has been named Renaissance Hotels General Manager of the Year, won several excellence awards, and a mission award. Bill Quiseng is a man who knows his stuff, and you would be remiss to ignore his sound advice.
2. Flavio Martins
Flavio has one mission at heart: exceptional customer support. In fact, he holds customer support so dear that he has been named one of the most influential people in customer support. Flavio has also been named in Huffington Post’s list of the Top 100 Most Social Customer Service Pros.
Flavio tells it like it is in his blog. You will learn what it takes to provide outstanding service, and you will learn what you are doing that is making your customers turn to your competition. It is Flavio Martins’ belief that the way business is done can be changed for the better through great service and support.
3. Joe Rawlinson
Joe is an amazing businessman with experience in web marketing, software engineering, e-commerce, and management. His blog, Return Customer Blog, is full of helpful articles that will tell you how to turn a first-time customer into a loyal one. Joe is a passionate writer, and he is more than happy to share information gained from personal experience with readers everywhere.
According to Joe, a return customer is more than a repeat customer. A return customer is one that recommends your company to family and friends, goes out of their way to conduct business with your company, and has the ability to provide you with valuable feedback.
4. Ian Golding
If you haven’t at least skimmed through the IJGolding blog, you’re doing yourself a disservice. As the director of customer support at Custerian, Ian has experience in spades. This hard-working man believes that the best businesses are those that are 100 percent focused on their customers. Now an independent consultant, Ian offers his words of wisdom to the masses.
One of the most refreshing things about Ian is his honest approach to blogging and customer support. Ian provides real-life reviews about customer support received at various companies. Read about what other companies are doing right and what other companies are doing wrong. Ian Golding is a writer who should be on your must-read list. http://ijgolding.com
If you don’t improve the customer support offered by your company, who will? Whether you are on the front lines or in the back office, you can ensure that each customer is treated like the most important customer you have. Follow these bloggers and you will turn your customer support from good enough to extraordinary.
Kattia Bolanos