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Yearly Archives: 2017

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FOUR WAYS TO GENERATE KNOWLEDGE FROM CUSTOMER SERVICE INTERACTIONS

When you put a customer service team in place, you do so because you want the people that come into contact with your business to have an exceptional experience. You know that outstanding customer service support is the only way to make your business stand apart from the competition. If you aren’t...
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EARNING CUSTOMER LOYALTY

Customer Loyalty Customer loyalty is not something bought, it is something earned. In today’s technological society, it is easier than ever before for consumers to business hop. If you are selling a product, you can rest assured that there are other businesses selling the same thing. If you offer ...
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CUSTOMERS EXPECT A SPEEDY REPLY TO THEIR TECHNICAL ISSUES

When a customer calls help desk support with a problem, the one thing they want is a quick and effective resolution. Any type of error, breakdown or interruption in their workflow is frustrating and can have serious consequences for their career or personal life. Their stress must be met with genuin...
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