April 2018

Published On - April 10, 2018

Customer Isn’t Always Right for Your Company

Customer Isn’t Always Right for Your Company If you run a business in the service industry, there is no getting around dealing with customers. While outsourced call center solutions can take some of the pressure off of your staff, there are still times when that customer service is not going t...

Published On - April 5, 2018

Kattia Bolanos customer careTags: customer care, Customer Service, customer support

GETTING THE MOST FROM THE VOICE OF THE CUSTOMER

Customer Care Support There are few things that can impact the success of your business more significantly than customer care. When customers are satisfied or even happy with their experience with your company, they may return as a repeat customer and may tell friends about their experience. On the ...

Published On - April 5, 2018

Kattia Bolanos Call CenterTags: Call Center

Monitoring Your Call Center Agents

Monitoring Your Call Center Agents If you are not monitoring the communications between your customers and your call center agents, you are not taking advantage of an excellent opportunity to learn what’s going on. Customer service satisfaction can be measured in a number of ways, but none are as ...

Published On - April 5, 2018

Kattia Bolanos customer careTags: customer care

Time to Look at Customer Support Differently

2019 Time to Look at Customer Support Differently If your business is like so many others, your main emphasis may be on generating new sales and running the day to day operations of your business. Customer support may be an area of your business that you give little attention to. While you may not d...

Customer Isn’t Always Right for Your Company

GETTING THE MOST FROM THE VOICE OF THE CUSTOMER

Monitoring Your Call Center Agents

Time to Look at Customer Support Differently

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