Blog - Page 5 of 5 - ARC Pointe Group

Published On - April 24, 2017

5 THINGS ABOUT OUTSOURCING CALL CENTER YOUR BOSS WANTS TO KNOW

Outsourcing call center support is something that more and more businesses are doing, but some companies are reluctant to take the plunge. The truth is that choosing to use a Panama call center or a Dominican Republic call center can have many advantages that may not be apparent at first glance. Man...

Published On - February 4, 2017

Kattia Bolanos Call CenterTags: Call Center

VIRTUAL CALL CENTER EXPERIENCE

VIRTUAL CALL CENTER EXPERIENCE Virtual call center is one of the most significant driving factors that can influence customer satisfaction, client retention and repeat sales. Clearly, this is an important area of your business operations. However, if you are like many other business owners and manag...

Published On - February 4, 2017

Kattia Bolanos Call CenterTags: Call Center

How Effective is Your Call Center?

How Effective Is Your Call Center? Your business may spend a considerable amount of time and effort trying to bring new customers in the door. You may spend additional time and resources trying to nurture those relationships to create loyal customers who want to continue to do business with you. In ...

Published On - February 3, 2017

Kattia Bolanos customer careTags: customer care

THE IMPORTANCE OF QUALITY CUSTOMER CARE

If your business is like so many others, your main emphasis may be on generating new sales and running the day to day operations of your business. Customer care may be an area of your business that you give little attention to. While you may not dream of eliminating your service or support professi...

Published On - February 3, 2017

Kattia Bolanos Customer ServiceTags: Customer Service

GIVE YOUR CUSTOMERS WHAT THEY NEED

Virtual Customer Service Solutions Business owners understand the importance of giving customers what they want and need. After all, all businesses provide products, services or both to their valued consumers, and if you do not give them what they need in this manner, you simply will not generate in...

Published On - February 3, 2017

Kattia Bolanos Customer ServiceTags: Customer Service

HOW TO BUILD AUTHORITY AND TRUST WITH YOUR CUSTOMERS

In order to be successful in your business, two important things must happen. First, your customers must see you as an authority in your field. Second, they must trust you to follow through on what you say you will do or the products or services will do. Without these two important factors in place,...

Published On - February 3, 2017

Kattia Bolanos Customer ServiceTags: Customer Service

CUSTOMER FEEDBACK IS ESSENTIAL.

Customer service is certainly about making sure your customer’s needs and concerns are properly addressed. When customers are heard and their needs are responded to in a satisfactory and expedited manner, you can certainly improve the overall customer experience and boost satisfaction ratings....

Published On - February 2, 2017

Kattia Bolanos customer care

WHAT IRRITATES CUSTOMERS MOST?

WHAT IRRITATES CUSTOMERS MOST? THE TOP THREE ISSUES REVEALED! Poor customer care after the sale has been completed can have a negative impact on a business. It can lead to unhappiness and a diminished likelihood of repeat business and referrals. Clearly, these are negative consequences that bus...

5 THINGS ABOUT OUTSOURCING CALL CENTER YOUR BOSS WANTS TO KNOW

VIRTUAL CALL CENTER EXPERIENCE

How Effective is Your Call Center?

THE IMPORTANCE OF QUALITY CUSTOMER CARE

GIVE YOUR CUSTOMERS WHAT THEY NEED

HOW TO BUILD AUTHORITY AND TRUST WITH YOUR CUSTOMERS

CUSTOMER FEEDBACK IS ESSENTIAL.

WHAT IRRITATES CUSTOMERS MOST?

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