apcallcenters blog I Call Center Blog

Published On - May 11, 2017

Kattia Bolanos Call CenterTags: Call Center

EFFECTIVE CALL CENTER TRAINING

Effective Call Center Training “If you want a job well done its best to do it yourself.” We’ve all heard this adage and to some extent it is true but when it comes down to your business and managing your client relationships, can you really do it all? How do I make sure the relationships [...

Published On - May 11, 2017

Kattia Bolanos Customer ServiceTags: customer care, Customer Service

CUSTOMER SERVICE AND THE GOLDEN RULES

Customer Service Golden Rules No matter what type of industries or environment you work in, providing good customer service can make or break a business. To be a successful business you need customers, and the only way to retain customers is to ensure that they are treated with the utmost respect an...

Published On - May 11, 2017

Kattia Bolanos customer careTags: Call Center, customer care, Customer Service

COMPLAINTS – A TRUE GIFT FOR YOUR BUSINESS

COMPLAINTS A TRUE GIFT FOR YOUR BUSINESS Negative feedback is an aggravation for every business owner. Instead of treating a customer complaint as a negative, treat it as an opportunity to improve your business. Whether customers are complaining about your products, your services or your employees...

Published On - May 11, 2017

Kattia Bolanos NearshoreTags: customer care, Customer Service, Nearshore, Outsourcing call center

CAN NEARSHORE OUTSOURCING BE YOUR COMPETITIVE EDGE?

Nearshore Outsourcing Let’s face it, business; along with just about everything else, isn’t quite what it used to be. 30 years ago there were maybe a dozen competitors you had to take seriously in your field, decades before anyone could catch up, and keeping that edge was simple: have the best p...

Published On - May 4, 2017

Kattia Bolanos customer careTags: customer care

CUSTOMER CARE BENCHMARKING: HOW GOOD IS “GOOD ENOUGH”

CUSTOMER CARE Business owners who want to experience continual growth and expansion should know that offering high quality customer care support can be the key to accomplishing this goal. In order to ensure that a business’s quality of customer care is substantive enough to build brand loya...

Published On - May 4, 2017

Kattia Bolanos Call Center, Customer Service, Help desk supportTags: help desk support

THE 4 KEYS TO KILLER HELP DESK SUPPORT

Help desk support is where people turn when they need assistance and with that, they expect for their issue to be resolved the first time they make contact. By resolving the issue the first time contact is made, the help desk is able to efficiently assist more customers in a short period of time. Cu...

Published On - April 24, 2017

Kattia Bolanos Customer ExperienceTags: Call Center, customer care, Customer Service

HOW DO YOU WANT CUSTOMERS TO EXPERIENCE YOUR SERVICE?

Your Current Customer Experience Your customer support team may be available to answer phone calls from customers and to address their concerns. They may facilitate returns and exchanges, and they may offer helpful advice regarding how products work. However, factors related to the amount of time th...

Published On - April 24, 2017

Kattia Bolanos Customer ServiceTags: Call Center, customer care, Customer Service

7 WORST CUSTOMER SERVICE MISTAKES

Customer service is at the heart of every good business. No matter how good your product or service is, without customer loyalty, your business will never thrive. Unfortunately, many business owners have yet to realize this. Here are the worst mistakes that your company can make, and how to avoid th...

Published On - April 24, 2017

Kattia Bolanos Outsourcing call centerTags: Call Center, Outsourcing call center

5 THINGS ABOUT OUTSOURCING CALL CENTER YOUR BOSS WANTS TO KNOW

Outsourcing call center support is something that more and more businesses are doing, but some companies are reluctant to take the plunge. The truth is that choosing to use a Panama call center or a Dominican Republic call center can have many advantages that may not be apparent at first glance. Man...

Published On - February 4, 2017

Kattia Bolanos Call CenterTags: Call Center

VIRTUAL CALL CENTER EXPERIENCE

VIRTUAL CALL CENTER EXPERIENCE Virtual call center is one of the most significant driving factors that can influence customer satisfaction, client retention and repeat sales. Clearly, this is an important area of your business operations. However, if you are like many other business owners and manag...

EFFECTIVE CALL CENTER TRAINING

CUSTOMER SERVICE AND THE GOLDEN RULES

COMPLAINTS – A TRUE GIFT FOR YOUR BUSINESS

CAN NEARSHORE OUTSOURCING BE YOUR COMPETITIVE EDGE?

CUSTOMER CARE BENCHMARKING: HOW GOOD IS “GOOD ENOUGH”

THE 4 KEYS TO KILLER HELP DESK SUPPORT

HOW DO YOU WANT CUSTOMERS TO EXPERIENCE YOUR SERVICE?

7 WORST CUSTOMER SERVICE MISTAKES

5 THINGS ABOUT OUTSOURCING CALL CENTER YOUR BOSS WANTS TO KNOW

VIRTUAL CALL CENTER EXPERIENCE

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