In order to be successful in your business, two important things must happen. First, your customers must see you as an authority in your field. Second, they must trust you to follow through on what you say you will do or the products or services will do. Without these two important factors in place,...

Customer service is certainly about making sure your customer’s needs and concerns are properly addressed. When customers are heard and their needs are responded to in a satisfactory and expedited manner, you can certainly improve the overall customer experience and boost satisfaction ratings....