apcallcenters blog I Call Center Blog

Published On - May 4, 2017

Kattia Bolanos customer careTags: customer care

CUSTOMER CARE BENCHMARKING: HOW GOOD IS “GOOD ENOUGH”

CUSTOMER CARE Business owners who want to experience continual growth and expansion should know that offering high quality customer care support can be the key to accomplishing this goal. In order to ensure that a business’s quality of customer care is substantive enough to build brand loya...

Published On - May 4, 2017

Kattia Bolanos Call Center, Customer Service, Help desk supportTags: help desk support

THE 4 KEYS TO KILLER HELP DESK SUPPORT

Help desk support is where people turn when they need assistance and with that, they expect for their issue to be resolved the first time they make contact. By resolving the issue the first time contact is made, the help desk is able to efficiently assist more customers in a short period of time. Cu...

Published On - April 24, 2017

Kattia Bolanos Customer ExperienceTags: Call Center, customer care, Customer Service

HOW DO YOU WANT CUSTOMERS TO EXPERIENCE YOUR SERVICE?

Your Current Customer Experience Your customer support team may be available to answer phone calls from customers and to address their concerns. They may facilitate returns and exchanges, and they may offer helpful advice regarding how products work. However, factors related to the amount of time th...

Published On - April 24, 2017

Kattia Bolanos Customer ServiceTags: Call Center, customer care, Customer Service

7 WORST CUSTOMER SERVICE MISTAKES

Customer service is at the heart of every good business. No matter how good your product or service is, without customer loyalty, your business will never thrive. Unfortunately, many business owners have yet to realize this. Here are the worst mistakes that your company can make, and how to avoid th...

Published On - April 24, 2017

Kattia Bolanos Outsourcing call centerTags: Call Center, Outsourcing call center

5 THINGS ABOUT OUTSOURCING CALL CENTER YOUR BOSS WANTS TO KNOW

Outsourcing call center support is something that more and more businesses are doing, but some companies are reluctant to take the plunge. The truth is that choosing to use a Panama call center or a Dominican Republic call center can have many advantages that may not be apparent at first glance. Man...

Published On - February 4, 2017

Kattia Bolanos Call CenterTags: Call Center

VIRTUAL CALL CENTER EXPERIENCE

VIRTUAL CALL CENTER EXPERIENCE Virtual call center is one of the most significant driving factors that can influence customer satisfaction, client retention and repeat sales. Clearly, this is an important area of your business operations. However, if you are like many other business owners and manag...

Published On - February 4, 2017

Kattia Bolanos Call CenterTags: Call Center

How Effective is Your Call Center?

How Effective Is Your Call Center? Your business may spend a considerable amount of time and effort trying to bring new customers in the door. You may spend additional time and resources trying to nurture those relationships to create loyal customers who want to continue to do business with you. In ...

Published On - February 3, 2017

Kattia Bolanos customer careTags: customer care

THE IMPORTANCE OF QUALITY CUSTOMER CARE

If your business is like so many others, your main emphasis may be on generating new sales and running the day to day operations of your business. Customer care may be an area of your business that you give little attention to. While you may not dream of eliminating your service or support professi...

Published On - February 3, 2017

Kattia Bolanos Customer ServiceTags: Customer Service

GIVE YOUR CUSTOMERS WHAT THEY NEED

Virtual Customer Service Solutions Business owners understand the importance of giving customers what they want and need. After all, all businesses provide products, services or both to their valued consumers, and if you do not give them what they need in this manner, you simply will not generate in...

Published On - February 3, 2017

Kattia Bolanos Customer ServiceTags: Customer Service

HOW TO BUILD AUTHORITY AND TRUST WITH YOUR CUSTOMERS

Build Authority & Trust with Your Customers Built authority & trust with your customer in order to be successful in your business, two important things must happen. First, your customers must see you as an authority in your field. Second, they must trust you to follow through on what you say...

CUSTOMER CARE BENCHMARKING: HOW GOOD IS “GOOD ENOUGH”

THE 4 KEYS TO KILLER HELP DESK SUPPORT

HOW DO YOU WANT CUSTOMERS TO EXPERIENCE YOUR SERVICE?

7 WORST CUSTOMER SERVICE MISTAKES

5 THINGS ABOUT OUTSOURCING CALL CENTER YOUR BOSS WANTS TO KNOW

VIRTUAL CALL CENTER EXPERIENCE

How Effective is Your Call Center?

THE IMPORTANCE OF QUALITY CUSTOMER CARE

GIVE YOUR CUSTOMERS WHAT THEY NEED

HOW TO BUILD AUTHORITY AND TRUST WITH YOUR CUSTOMERS

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