Call Center Archives

Published On - August 3, 2022

Call Center Solutions for Startups

Whether you’re starting a new company or expanding an existing one, there are several options when it comes to setting up a call center. Call centers are used by businesses to handle customer service calls. Cloud Contact Centers and On-Premise Call Centers There are two main types of call cent...

Published On - July 29, 2022

Kattia Bolanos Call Center

Why Your Business Needs a Bilingual Call Center

5 Reasons Why Your Business Needs a Bilingual Call Center Bilingual means that someone speaks both English and another language. In this case, the other language is Spanish. This type of call center has become increasingly popular in recent years because many people prefer to speak to someone who un...

Published On - July 27, 2022

Kattia Bolanos Call Center, Call Center OustsourcingTags: Dominican Republic, Dominican Republic Call Center, Outsourcing call center

Things You Must Do When Hiring A Dominican Republic Call Center

Are you looking for a call center in the Dominican Republic? Then read this article to learn everything you need to know! The Dominican Republic has many call centers that provide services to customers around the world. These companies offer phone support, customer service, technical support, and o...

Published On - April 5, 2018

Kattia Bolanos Call CenterTags: Call Center

Monitoring Your Call Center Agents

Monitoring Your Call Center Agents If you are not monitoring the communications between your customers and your call center agents, you are not taking advantage of an excellent opportunity to learn what’s going on. Customer service satisfaction can be measured in a number of ways, but none are as ...

Published On - May 13, 2017

Kattia Bolanos Call Center, customer care, Customer Service, Customer SupportTags: Customer Service

FOUR WAYS TO GENERATE KNOWLEDGE FROM CUSTOMER SERVICE INTERACTIONS

When you put a customer service team in place, you do so because you want the people that come into contact with your business to have an exceptional experience. You know that outstanding customer service support is the only way to make your business stand apart from the competition. If you aren’t...

Published On - May 11, 2017

Kattia Bolanos Call CenterTags: Call Center

RUNNING A SUCCESSFUL CALL CENTER

RUNNING A SUCCESSFUL CALL CENTER If you have chosen to operate your own call center for your customer support or help desk, you’ve got to do it right. You’ll do nothing but waste time and money (and customers) if you do not take the time to implement policies and procedures regarding recruiting,...

Published On - May 11, 2017

Kattia Bolanos Call CenterTags: Call Center

EFFECTIVE CALL CENTER TRAINING

Effective Call Center Training “If you want a job well done its best to do it yourself.” We’ve all heard this adage and to some extent it is true but when it comes down to your business and managing your client relationships, can you really do it all? How do I make sure the relationships [...

Published On - May 4, 2017

Kattia Bolanos Call Center, Customer Service, Help desk supportTags: help desk support

THE 4 KEYS TO KILLER HELP DESK SUPPORT

Help desk support is where people turn when they need assistance and with that, they expect for their issue to be resolved the first time they make contact. By resolving the issue the first time contact is made, the help desk is able to efficiently assist more customers in a short period of time. Cu...

Published On - February 4, 2017

Kattia Bolanos Call CenterTags: Call Center

VIRTUAL CALL CENTER EXPERIENCE

VIRTUAL CALL CENTER EXPERIENCE Virtual call center is one of the most significant driving factors that can influence customer satisfaction, client retention and repeat sales. Clearly, this is an important area of your business operations. However, if you are like many other business owners and manag...

Published On - February 4, 2017

Kattia Bolanos Call CenterTags: Call Center

How Effective is Your Call Center?

How Effective Is Your Call Center? Your business may spend a considerable amount of time and effort trying to bring new customers in the door. You may spend additional time and resources trying to nurture those relationships to create loyal customers who want to continue to do business with you. In ...

Call Center Solutions for Startups

Why Your Business Needs a Bilingual Call Center

Things You Must Do When Hiring A Dominican Republic Call Center

Monitoring Your Call Center Agents

FOUR WAYS TO GENERATE KNOWLEDGE FROM CUSTOMER SERVICE INTERACTIONS

RUNNING A SUCCESSFUL CALL CENTER

EFFECTIVE CALL CENTER TRAINING

THE 4 KEYS TO KILLER HELP DESK SUPPORT

VIRTUAL CALL CENTER EXPERIENCE

How Effective is Your Call Center?

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