customer care Archives

Published On - April 5, 2018

Kattia Bolanos customer careTags: customer care, Customer Service, customer support

GETTING THE MOST FROM THE VOICE OF THE CUSTOMER

Customer Care Support There are few things that can impact the success of your business more significantly than customer care. When customers are satisfied or even happy with their experience with your company, they may return as a repeat customer and may tell friends about their experience. On the ...

Published On - April 5, 2018

Kattia Bolanos customer careTags: customer care

Time to Look at Customer Support Differently

2019 Time to Look at Customer Support Differently If your business is like so many others, your main emphasis may be on generating new sales and running the day to day operations of your business. Customer support may be an area of your business that you give little attention to. While you may not d...

Published On - May 13, 2017

Kattia Bolanos Customer Support, Help desk supportTags: customer care, Customer Service, help desk support

CUSTOMERS EXPECT A SPEEDY REPLY TO THEIR TECHNICAL ISSUES

When a customer calls help desk support with a problem, the one thing they want is a quick and effective resolution. Any type of error, breakdown or interruption in their workflow is frustrating and can have serious consequences for their career or personal life. Their stress must be met with genuin...

Published On - May 13, 2017

Kattia Bolanos customer careTags: customer care

CUSTOMER SERVICE MOST INFLUENTIAL BLOGGERS

If you own a company, customer service is paramount. Without customers, you have no company. What you may not know is how to provide exceptional customer support. If you have a computer or a mobile device, you have exciting, experienced customer service bloggers at your fingertips. There are four bl...

Published On - May 11, 2017

Kattia Bolanos Customer ServiceTags: customer care, Customer Service

CUSTOMER SERVICE AND THE GOLDEN RULES

Customer Service Golden Rules No matter what type of industries or environment you work in, providing good customer service can make or break a business. To be a successful business you need customers, and the only way to retain customers is to ensure that they are treated with the utmost respect an...

Published On - May 11, 2017

Kattia Bolanos customer careTags: Call Center, customer care, Customer Service

COMPLAINTS – A TRUE GIFT FOR YOUR BUSINESS

COMPLAINTS A TRUE GIFT FOR YOUR BUSINESS Negative feedback is an aggravation for every business owner. Instead of treating a customer complaint as a negative, treat it as an opportunity to improve your business. Whether customers are complaining about your products, your services or your employees...

Published On - May 4, 2017

Kattia Bolanos customer careTags: customer care

CUSTOMER CARE BENCHMARKING: HOW GOOD IS “GOOD ENOUGH”

CUSTOMER CARE Business owners who want to experience continual growth and expansion should know that offering high quality customer care support can be the key to accomplishing this goal. In order to ensure that a business’s quality of customer care is substantive enough to build brand loya...

Published On - April 24, 2017

Kattia Bolanos Customer ExperienceTags: Call Center, customer care, Customer Service

HOW DO YOU WANT CUSTOMERS TO EXPERIENCE YOUR SERVICE?

Your Current Customer Experience Your customer support team may be available to answer phone calls from customers and to address their concerns. They may facilitate returns and exchanges, and they may offer helpful advice regarding how products work. However, factors related to the amount of time th...

Published On - April 24, 2017

Kattia Bolanos Customer ServiceTags: Call Center, customer care, Customer Service

7 WORST CUSTOMER SERVICE MISTAKES

Customer service is at the heart of every good business. No matter how good your product or service is, without customer loyalty, your business will never thrive. Unfortunately, many business owners have yet to realize this. Here are the worst mistakes that your company can make, and how to avoid th...

Published On - February 3, 2017

Kattia Bolanos customer careTags: customer care

THE IMPORTANCE OF QUALITY CUSTOMER CARE

If your business is like so many others, your main emphasis may be on generating new sales and running the day to day operations of your business. Customer care may be an area of your business that you give little attention to. While you may not dream of eliminating your service or support professi...

GETTING THE MOST FROM THE VOICE OF THE CUSTOMER

Time to Look at Customer Support Differently

CUSTOMERS EXPECT A SPEEDY REPLY TO THEIR TECHNICAL ISSUES

CUSTOMER SERVICE MOST INFLUENTIAL BLOGGERS

CUSTOMER SERVICE AND THE GOLDEN RULES

COMPLAINTS – A TRUE GIFT FOR YOUR BUSINESS

CUSTOMER CARE BENCHMARKING: HOW GOOD IS “GOOD ENOUGH”

HOW DO YOU WANT CUSTOMERS TO EXPERIENCE YOUR SERVICE?

7 WORST CUSTOMER SERVICE MISTAKES

THE IMPORTANCE OF QUALITY CUSTOMER CARE

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